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Customer Service Representative (FT)
iQor Richfield, OH
$33k-42k (estimate)
Full Time | IT Outsourcing & Consulting 11 Months Ago
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iQor is Hiring a Customer Service Representative (FT) Near Richfield, OH

iQor is seeking experienced Call Center Representatives for the collection team at the Richfield OH location. Qualified applicants will have a stable work history in collections, customer service or sales over the phone.
Competitive pay depending on experience starting at $17/hr . PLUS Monthly Bonus!!! Train in office for 2 weeks and then move to hybrid with equipment provided.
Incentive pay from 30 days to a year!
  • $50 gift card at 30 days
  • $150 gift card at 6 months
  • $250 gift card at 9 months
  • $500 gift card at 1 year
Preferred schedules available: Monday-Friday 8:30am-5:15pm.
Job PerksMonthly Bonuses
  • Quarterly reviews and raises based upon performance
  • Career Development and Management Training
  • Travel and Entertainment Discounts
  • Comfortable work environment – no standing for long hours
Other BenefitsFull health benefits after 45 days
  • Paid time off after 90 days
  • 401K
  • Tuition reimbursement
  • Referral Incentive Program
Responsibilities
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and collect on past-due balances.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Communicate and follow instructions for one-call customer resolution.
Requirements
  • Experience in collections is preferred.
  • Must have the ability to work independently and in a team environment.
  • Problem-solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$33k-42k (estimate)

POST DATE

06/30/2022

EXPIRATION DATE

05/12/2024

WEBSITE

iqor.com

HEADQUARTERS

NORTH CHARLESTON, SC

SIZE

15,000 - 50,000

FOUNDED

1998

CEO

AARON MATTIX

REVENUE

$500M - $1B

INDUSTRY

IT Outsourcing & Consulting

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About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes ... for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor. More
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